Infra Support offers comprehensive first level support for our clients who buy software licenses from us. We specialize mainly in the following product groups:
- IBM Planning Analytics for TM1
- IBM Planning Analytics Express
- IBM Cognos Analytics
- Certent Disclosure Management
We offer our clients a competent contact center for all product-related concerns. Infra Support provides solution-oriented problem solving for its clients at all times.
Support staff ensures the passing of requests to the correct specialists Requests can be submitted electronically via email or issue tracking system as well as by telephone. The progress of every request can be accessed at all times on our Issue Tracking System, depending on the type of support subscription.
Please ask for comprehensive documentation on our different support models and subscription types.